Privacy Policy

MIX2MAX, LLC ("MIX2MAX," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to mix2max.com and all related services operated by MIX2MAX, LLC (collectively, the "Services").

1. Information We Collect

1.1 Information you provide

• Contact details — name, email address, phone number, and company name, submitted through forms, email, or sales calls.
• Account & billing information — payment method, billing address, and transaction history when you purchase our services. Payment card details are handled directly by Stripe and never stored on our servers.
• Communications — messages, support tickets, and any content you voluntarily send to us.

1.2 Information collected automatically

• Usage data — pages viewed, referring URL, device type, browser, operating system, and approximate location (derived from IP address).
• Cookies & similar technologies — used to remember preferences (e.g. language), authenticate sessions, and measure aggregate traffic.

1.3 Information from third parties

• Plaid — when you connect a bank account, Plaid shares limited account verification data with us under your explicit consent.
• Analytics and advertising partners — may provide aggregated insights about how users discover and use our Services.

2. How We Use Information

• Deliver, operate, and improve the Services.
• Process payments, manage subscriptions, and prevent fraud.
• Respond to inquiries, provide customer support, and send service notifications.
• Send marketing communications where permitted by law (you may opt out at any time).
• Comply with legal obligations and enforce our Terms of Service.

3. Third-Party Service Providers

We work with trusted vendors who process data on our behalf under contractual confidentiality and security obligations:

• Stripe, Inc. — payment processing (PCI DSS Level 1 certified).
• Plaid Inc. — bank account connectivity and verification (SOC 2 Type II).
• Twilio Inc. — SMS, voice, and notification delivery (SOC 2, TCPA-aligned).
• Cloud hosting & analytics providers — secure infrastructure and aggregated performance insights.

Each provider adheres to industry-standard security frameworks and applicable data protection laws.

4. Legal Bases & Disclosures

We process personal data based on one or more of the following: your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests. We may disclose information to comply with lawful requests, enforce our rights, or during a corporate transaction (merger, acquisition, or asset sale) with appropriate safeguards.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, to comply with legal and tax obligations, and to resolve disputes. When retention is no longer required, data is deleted or anonymized.

6. Security

We implement administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit (TLS), access controls, and regular security reviews. No method of transmission or storage is 100% secure, but we continuously work to strengthen our defenses.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, port, or restrict processing of your personal data, as well as to object to certain uses and withdraw consent. California residents have rights under the CCPA/CPRA; residents of the EEA and UK have rights under the GDPR/UK GDPR. To exercise any right, contact us at info@mix2max.com.

8. International Data Transfers

MIX2MAX is headquartered in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. under appropriate legal safeguards.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when the policy was last revised. Material changes will be communicated through the Services or by email where appropriate.

11. Contact Us